Services

MIMIC mystery shopping commercial quality management system: combining recruitment management, training management, project management, quality management, and report management.
We have 5,000+ shoppers in Taiwan, we are the largest mystery shopping company in Taiwan.
MSPA member, mystery shopping expertise and global synchronization.

MYSTERY SHOPPING

We provide professional mystery shopping audit service.
  • Customize survey project according to your specific business needs.
  • Help you get real-time information by our world-class Business Quality Management System.
  • Identify service gaps, and provide comprehensive analysis report and improvement.
  • We have 5,000+ experienced mystery shoppers all over Taiwan.

CUSTOMER SURVEYS

How important is customer satisfaction?
  • The costs of developing a new customer is ten times of maintain old customer.
  • Invest  5% of cost to maintain customers can create 60%~100%  of benefit.
  • Customer satisfaction enhances 10% of profits.
  • 14% customer will lose because of unsatisfactory service.​

MIMIC can
  • Let you understand objective evaluation from your customers.
  • Use customized and Quantitative indicators to audit your service quality. Let you master customer satisfaction and thereby increasing profit
  • Let you review evaluation of corporate services, brand image, customer loyalty and behavior.

 

EMPLOYEE ENGAGEMENT SURVEYS

How much do you know about your employee happiness?
  • Enterprises can't grasp 85% of the brain drain.
  • 41% of new employees will leave within six months
  • The overall average turnover rate is as high as 17.1%.
  • Employee replacement costs is 30% of Employee Salary.
Our employee engagement survey allows you to actually understand the index of employee's well-being and health. And help enterprises to establish high-quality work environment to enhance staff cohesion. To create a positive and productive team.

CONSULTING PROJECTS

Which projects should be evaluate?
  • Store service management view 
  • Customer consumption experience evaluation 
  • Analysis of Customer Loyalty Index
  • Competition analysis
  • Employee engagement indicators
According to industry characteristics of your company, We customize a series of professional assessment projects.
Our team helps you assess customer service quality and market competitive situation. And use key information to develop business strategy.
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